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Technical Support FAQ's
- How do I create a support ticket?
- Why would I want to update my SSD’s firmware?
- What does a "High Unsafe Power Loss" alert in SSD Utility mean?
- What is SMART and how is it useful to gauge my drive's health?
- Are there compatibility issues with TR150 and NVIDIA-chipset based Macs and motherboards?
RMA / Warranty FAQ's
- I suspect my product has a problem, what should I do?
- How can I tell if my product is still under warranty?
- How does the Advanced Warranty Program process work?
- My SSD needs to be replaced. Can I start the warranty process through my retailer?
- Do I need to return the original packaging, bracket/screws, and instruction manuals with the defective drive?
Customer Service FAQ's
- What are the limitations to OCZ's warranty?
- How long is the warranty period on my product?
- Do I have to cover any import duties/taxes when receiving my RMA replacement?
- What's the closest OCZ warehouse to my location?
- What shipping speed does OCZ use?
Tools and Utilities FAQ's
- How do I use SSD Utility to update my firmware?
- How do I create a SSD Utility Support Package?
- How do I create a Bootable SSD Utility USB drive in Windows®?
- How do I clone my HDD's content to my SSD using Acronis® True Image™ HD 2013?
- How do I update the firmware using CLOUT?