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Technical Support FAQ's

How do I create a support ticket?

To obtain technical support, please use this link to create a ticket with us. In order for the ticket creation form to work properly, please ensure your browser has JavaScript enabled and/or browser addons poss...

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Why would I want to update my SSD’s firmware?

A firmware is a embedded software much like a BIOS. It provides electronical devices with crucial sets of software instructions. Without a firmware, electronical devices would lack the "knowledge" of how to fun...

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What does a "High Unsafe Power Loss" alert in SSD Utility mean?

In the vast majority of cases, this error isn't an indicator of a faulty drive. It usually occurs when a PC or system cuts power to the drive too eagerly when it gets shut down or enters power saving modes. SSD...

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What is SMART and how is it useful to gauge my drive's health?

SMART relies on the values provided by the drive’s controller to determine the amount of writes, temperatures, reallocated blocks, and more. Of course, if for some reason (hardware or software fault) the SMART ...

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Are there compatibility issues with TR150 and NVIDIA-chipset based Macs and motherboards?

Yes. Unfortunately, TR150 are incompatible with Mac systems that are based on NVIDIA® MCP79 and MCP89K chipsets (built ca. 2007-2011), as well as desktop motherboards using NVIDIA nForce® 9 chipsets.

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How can I switch from IDE to AHCI SATA mode without reinstalling Windows® ?

Please refer to this link: http://support.microsoft.com/kb/922976#method1 Note: Our website contains links to the websites of third parties (“external links”). As the content of these websites is not under ou...

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What is the latest firmware for my OCZ SSD?

To check the latest firmware for your OCZ SSD, please see http://ocz.com/us/download/ When considering an update, please note that firmware updates may include improvements to the drive's performance, enhanc...

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There is a firmware update for my SSD. What’s new?

With every new firmware version, OCZ publishes so-called "release notes". This list contains all the fixes and improvements made with a particular firmware release. Please find the release notes for your SSD’s...

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What is a Legacy SSD?

Legacy SSDs are products that are no longer in production and no longer being sold. A full list of Legacy SSDs is available here: http://ocz.com/us/support/warranty To identify your SSD model, you can: - with...

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How can I flash a firmware to a drive that is part of a SATA RAID array?

To update your OCZ SSD, running the SATA controller in AHCI mode is required. OCZ's SSD software is unable to communicate with a drive that's part of a RAID array. To update OCZ SATA SSDs in a RAID array, pleas...

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