Technical Support FAQ's

What is firmware?

Firmware is an embedded software much like a BIOS/UEFI for the motherboard. It provides electronic devices with crucial sets of software instructions. Without firmware, electronic devices would lack the "knowle...

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Should I disconnect all other storage drives prior to the installation?

Yes. We recommend installing your operating system with only your OCZ SSD and the OS installation media (USB or DVD) connected. If multiple drives are connected the installation can sometimes place critical fi...

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There is an update for my SSD but the drive is working perfectly fine. Should I update?

A widely known phrase in the IT world says “Never change a running system”. While that is true for the most part, there may be some crucial fixes in a firmware update you wouldn’t want to miss.

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Do I need to adjust or configure my system to use a OCZ SATA SSD?

Your OCZ SATA SSD will function using your system's current configuration. We recommend you verify that AHCI (recommended) or RAID (optional) modes are enabled in the system's UEFI/BIOS. AHCI and RAID mode bo...

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Do I need to make changes to my system UEFI / BIOS to install an OCZ SATA SSD?

Your default UEFI / BIOS configuration is compatible with your OCZ SATA SSD. On older systems we do recommend changing the SATA mode to AHCI or RAID if the default is IDE.

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Should I update my drive firmware before performing a fresh install of Windows® 7?

It is good practice to check and perform a firmware update prior to your OCZ SSD's first usage. Firmware updates and utilities can be found here: https://ssd.toshiba-memory.com/en-amer/download/

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Should I update my drive firmware before performing a fresh install of Windows® 8.1?

It is good practice to check and perform a firmware update prior to your OCZ SSD's first usage. Firmware updates and utilities can be found here: https://ssd.toshiba-memory.com/en-amer/download/

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Should I update my drive firmware before performing a fresh install of Mac OS® X?

It is good practice to check and perform a firmware update prior to your OCZ SSD's first usage. Firmware updates and utilities can be found here: https://ssd.toshiba-memory.com/en-amer/download/

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Do OCZ brand products include a SATA cable?

None of OCZ brand's current products include a SATA cable with the drive.

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Will my OCZ SATA 6Gbit/s SSD work in my SATA 3Gbit/s / 1.5Gbit/s based system?

Yes, OCZ SATA 6Gbit/s SSDs are backwards compatible with SATA 3Gbit/s and 1.5Gbit/s, but there will be a reduction in performance. Results may vary depending on system specifications and platform.

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