Technical Support FAQ's

How do I check the status of my RMA?

Once you have received a RMA, every change of the status is automatically communicated via email. You will receive automated emails when your shipment has been processed and a replacement is being dispatched, i...

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Does ZD6000/6300 have a capacitor on TX or RX side?

ZD6000/6300 model lines are fully PCIe CEM specification compliant devices. Per specificiation it is required that coupling capacitors are placed on the TX side of add-In card designs.

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What are the 12V operating characteristics of ZD6000/6300?

The ZD6000/6300 model lines are designed to work with almost every slew rate. It was tested with 1.5ms up to 250ms slew rate on the 12V power rail.

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Do I need a special NVMe™ driver for my RD400/A?

Unless you use an outdated version of Windows 7® or older, there is no requirement to use OCZ's NVMe™ driver. Windows 8.1® and Windows 10® both have a built-in NVMe™ driver. However, we still recommend using OC...

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I’m unable to boot from my RD400/A or RC100. What can I do?

This can have multiple reasons. Please ensure that your system or motherboard supports NVMe™. If it doesn’t, you will be able to use RD400/A or RC100 as a storage device only, not as a boot device. If you have...

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Can I use multiple RD400/A drives to create a RAID array?

No, at this point it is not possible to create any kind of RAID array with RD400/A drives.

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How do I install RD400/A or RC100 as a boot drive?

To install your RD400/A or RC100 as a boot drive, please make sure the following criteria are met: - Your motherboard or system has a free PCIe® (in case of RD400A) or M.2 (in case of RD400 or RC100) slot - Y...

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I’m interested in RD400/A or RC100. Which prerequisites have to be met?

Thanks for your interest in RD400/A and RC100! To use RD400/A or RC100, you require: A motherboard or system with a free M.2 PCIe slot (RD400, RC100) or free PCIe x4 slot (RD400A). This is not to be confused...

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My system is a little older and I’m not sure if RD400/A is compatible. Is there a compatibility list?

There is no general compatibility list. As a rule of thumb, all systems or motherboards with Intel 99/100 series chipsets should support NVMe® out of the box. Systems with Intel’s 97 series of chipsets may also...

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My RD400/A doesn’t work as expected! How do I fix this?

First of all, it is critical to understand what exactly doesn’t work. Please see the reference points below: BIOS/UEFI doesn’t recognize the drive, and the OS installer doesn’t see the drive as well. Does ...

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