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RMA / Warranty FAQ's

I suspect my product has a problem, what should I do?

You can contact our Technical Support department via our ticket system here: https://support.ocz.com/customer/portal/emails/new

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How can I tell if my product is still under warranty?

Your OCZ brand product is warranted for a period of 3, 4, or 5 years from the original purchase date. You can view the warranty terms here: http://ocz.com/us/support/warranty. Toshiba is currently able to off...

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How does the Advanced Warranty Program process work?

The Advanced Warranty Program includes advanced replacement. We will start to ship you a brand new replacement product within 2 business days after the warranty claim has been issued. A prepaid return label wil...

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My SSD needs to be replaced. Can I start the warranty process through my retailer?

In most countries, yes. Resellers in the US or EU member states are legally obligated to grant 12-24 months of warranty on products they sell. If, for some reason, you do not wish to take advantage of OCZ's wa...

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Do I need to return the original packaging, bracket/screws, and instruction manuals with the defective drive?

No, we only require the SSD itself be returned.

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What happens once I send back my product to OCZ?

Once we receive your product, it will be tested. If no fault is found during our testing procedure it may be shipped back to you, or if support determines it may be an incompatibility issue it may be replaced w...

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What should I do if I receive the replacement product, and it still does not work?

Generally, this indicates that the problem is related to something other than that specific product, such as a system setting or other hardware incompatibility. Please contact our support team again, and we wil...

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Can I return my defective product in person?

Once approved for a RMA, customers may hand-return the product to the location shown in the RMA instructions. Products may be returned between 9:00AM and 4:00PM local time. Immediate product exchange is not po...

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How do I complete an RMA once a number is issued to me?

Once the OCZ support staff issues your RMA number, you are responsible for the following: ◦Customer is responsible for shipping charges TO our facility only. OCZ will pay for RETURN shipping. ◦RMA number must ...

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What is an RMA?

RMA stands for Return Merchandise Authorization. An RMA allows you to return a potentially faulty product to OCZ for testing and/or replacement.

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