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You can contact our Technical Support department via our ticket system here: https://support.ocz.com/customer/portal/emails/new You can also call the appropriate support phone number for your region here: https...
Read ArticleYour OCZ brand product is warranted for a period of 3, 4, or 5 years from the original purchase date. You can view the warranty terms here: http://ocz.com/us/support/warranty. Toshiba is currently able to off...
Read ArticleThe Advanced Warranty Program includes advanced replacement. We will start to ship you a brand new replacement product within 2 business days after the warranty claim has been issued. A prepaid return label wil...
Read ArticleIn most countries, yes. Resellers in the US or EU member states are legally obligated to grant 12-24 months of warranty on products they sell. If, for some reason, you do not wish to take advantage of OCZ's wa...
Read ArticleNo, we only require the SSD itself be returned.
Read ArticleOnce we receive your product, it will be tested. If no fault is found during our testing procedure it may be shipped back to you, or if support determines it may be an incompatibility issue it may be replaced w...
Read ArticleGenerally, this indicates that the problem is related to something other than that specific product, such as a system setting or other hardware incompatibility. Please contact our support team again, and we wil...
Read ArticleOnce approved for a RMA, customers may hand-return the product to the location shown in the RMA instructions. Products may be returned between 9:00AM and 4:00PM local time. Immediate product exchange is not po...
Read ArticleOnce the OCZ support staff issues your RMA number, you are responsible for the following: ◦Customer is responsible for shipping charges TO our facility only. OCZ will pay for RETURN shipping. ◦RMA number must ...
Read ArticleRMA stands for Return Merchandise Authorization. An RMA allows you to return a potentially faulty product to OCZ for testing and/or replacement.
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