RMA / Warranty FAQ's

What is the standard turn-around time for an RMA?

Once we receive your returned product, please allow at least 1-3 business days excluding weekends and holidays before we start shipping your replacement. All returned products are verified and tested before rep...

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Where can I ship my product for RMA processing?

Toshiba has several global locations where OCZ SSD RMAs are received and processed. Once your receive an RMA number, you can ship your replacement to the closest location we have available for your region, or s...

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I'm having trouble with a product, how do I begin the RMA Process?

OCZ uses an online ticketing system to ensure our customers are assisted in the order submissions are received. Please create a ticket for product troubleshooting or to set up an RMA by filling in your informat...

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How long does the RMA number remain valid?

RMA numbers are only valid for 30 days from date of issue. If you require an extension please contact your Support Agent through your support ticket.

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Do you offer expedited RMA service/cross-shipping?

We offer the Advanced Warranty Program for some of our products. Please see our warranty site for further details on further details: https://ssd.toshiba-memory.com/en-amer/support/warranty

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What happens to my warranty if a product requires a warranty claim/RMA?

Your warranty periods remain valid from the original date of purchase. RMA does not extend or shorten the original warranty period.

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What does "Refurbished" mean?

On some occasions, OCZ may replace your faulty SSD with a refurbished replacement. Refurbished SSDs are previously returned and repaired items, that have been thoroughly inspected and/or reworked as well as bei...

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Will the data on my SSD be available after repair? Does Toshiba provide data recovery?

Toshiba Corporation Storage & Electronic Devices Solutions Company does not provide any data recovery service, and your data will not be available after repair. As for the repair process for Toshiba's SSD, ...

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Will the data on my TL100 SSD be available after repair? Does Toshiba provide data recovery?

The security erase function of the TL100 only erases the “Look-up-Table,” which renders the data inaccessible, but does not erase user data stored on NAND flash memory. At some point in the future, we plan to r...

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