RMA / Warranty FAQ's

I’m going to receive a refund check for my RMA, but the refund value is lower than what I paid for the drive. How is this right?

Flash memory prices are subject to fluctuations. A drive that was purchased years ago may be out of production today, and a much cheaper yet similar performing drive succeeded it. The refund value represents th...

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I’m going to receive a refund check for my RMA, but it’s in US Dollar. Can I get the refund in my currency?

At this point in time we can only issue checks in US Dollars. We apologize for any inconvenience this may cause.

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I was told I’d get a refund via check. Can I get the refund via wire transfer or PayPal instead?

No, at this point in time we can only offer refunds via check. We apologize for any inconvenience this may cause.

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