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Customer Service FAQ's

What are the limitations to OCZ's warranty?

Connection to a faulty power source Alteration, Modification, Disassembly or unauthorized repair Improper use of product Normal wear and tear User inflicted intentional or accidental damage Any other ...

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How long is the warranty period on my product?

Please see the chart at the bottom of the page: http://ocz.com/us/support/warranty All warranties are measured from the original purchase date of the product.

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Do I have to cover any import duties/taxes when receiving my RMA replacement?

Customers outside of Canada, United States, Taiwan, and EU Member States will be responsible for any duties or taxes due on RMA replacement shipments.

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What's the closest OCZ warehouse to my location?

Toshiba's logistics partner maintains warehouses in Netherlands, Russia, Taiwan, United States, and United Kingdom

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What shipping speed does OCZ use?

In most cases, OCZ ships via UPS (United Parcel Service) with 2 day delivery. In regions outside of the Americas, regional couriers such as DHL or DPD may be used with expedited service.

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How long does it take to receive a rebate payment?

Please allow approximately 8-10 weeks from approval for your rebate to arrive when you choose basic processing. If you choose ‘No-Wait’ processing, the rebate will arrive 5-7 days after approval for a small fee...

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Can you recover data from my SSD in case of a RMA?

No, unfortunately this is impossible. If a customer is unable to access the data stored on their SSD, so is OCZ. OCZ doesn't have the facilities necessary to recover data from faulty or dead SSD drives. If you ...

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What happens to my sensitive data in case of a RMA?

In order to protect your privacy and any other interests in data, all customers should delete all data prior to returning any products to OCZ. In the event that customers are unable to delete any data on produc...

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